Effective Approaches in Leadership and Management (Benchmark Assessment)
In this assignment, you will be writing a 825 word essay describing the differing approaches of nursing leaders and managers to the issue of “continuous quality improvement and patient satisfaction”. To complete this assignment, do the following:
- Issue: continuous quality improvement and patient satisfaction.
- Compare and contrast how you would expect nursing leaders and managers to approach your selected issue. Support your rationale by using the theories, principles, skills, and roles of the leader versus manager described in your readings.
- Identify the approach that best fits your personal and professional philosophy of nursing and explain why the approach is suited to your personal leadership style.
- Use at least three references other than your text and those provided in the course.
Prepare this assignment according to the APA guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.
This assignment uses a grading rubric. Instructors will be using the rubric to grade the assignment; therefore, students should review the rubric prior to beginning the assignment to become familiar with the assignment criteria and expectations for successful completion of the assignment.
You are required to submit this assignment to Turnitin.
|Apply Rubrics Effective Approaches in Leadership and Management (Benchmark Assessment) 1|
Less than Satisfactory
100.00% 80.0 %Content 40.0 % Compare and contrast how you would expect nursing leaders and managers to approach your selected issue. Support your rationale by using the theories, principles, skills, and roles of the leader versus manager described in your readings. The comparison and contrast of how you would expect nursing leaders and managers to approach your selected issue is not provided. The comparison and contrast of how you would expect nursing leaders and managers to approach your selected issue is provided; however, relevant information is missing, such as not providing support for your rationale by using the theories, principles, skills and roles of the leader versus manager described in your readings, or not providing at least two references beyond your text. The comparison and contrast of how you would expect nursing leaders and managers to approach your selected issue is provided and meets the basic criteria for the assignment as indicated by the assignment instructions. The comparison and contrast of how you would expect nursing leaders and managers to approach your selected issue meets all criteria for the assignment, and is provided in detail. The comparison and contrast of how you would expect nursing leaders and managers to approach your selected issue meets all criteria for the assignment, is provided in detail. Higher level thinking is demonstrated by incorporating prior learning or reflective thought. 40.0 % Identify the approach that best fits your personal and professional philosophy of nursing and explain why the approach is suited to your personal leadership style. The identification of the approach that best fits your personal and professional philosophy of nursing is not provided. The identification of the approach that best fits your personal and professional philosophy of nursing is provided; however, relevant information is missing, such as an explanation to why the approach is suited to your personal leadership style. The identification of the approach that best fits your personal and professional philosophy of nursing is provided and meets the basic criteria for the assignment. The identification of the approach that best fits your personal and professional philosophy of nursing, along with an explanation to why the approach is suited to your personal leadership style, is provided in detail. The identification of the approach that best fits your personal and professional philosophy of nursing meets all criteria for the assignment, and is provided in detail. Higher level thinking is demonstrated by incorporating prior learning or reflective thought. 15.0 %Organization and Effectiveness 5.0 % Thesis Development and Purpose Paper lacks any discernible overall purpose or organizing claim. Thesis and/or main claim are insufficiently developed and/or vague; purpose is not clear. Thesis and/or main claim are apparent and appropriate to purpose. Thesis and/or main claim are clear and forecast the development of the pap. It is descriptive and reflective of the arguments and appropriate to the purpose. Thesis and/or main claim are comprehensive; contained within the thesis is the essence of the paper. Thesis statement makes the purpose of the paper clear. 15.0 %Organization and Effectiveness 5.0 % Paragraph Development and Transitions Paragraphs and transitions consistently lack unity and coherence. No apparent connections between paragraphs are established. Transitions are inappropriate to purpose and scope. Organization is disjointed. Some paragraphs and transitions may lack logical progression of ideas, unity, coherence, and/or cohesiveness. Some degree of organization is evident. Paragraphs are generally competent, but ideas may show some inconsistency in organization and/or in their relationships to each other. A logical progression of ideas between paragraphs is apparent. Paragraphs exhibit a unity, coherence, and cohesiveness. Topic sentences and concluding remarks are appropriate to purpose. There is a sophisticated construction of paragraphs and transitions. Ideas progress and relate to each other. Paragraph and transition construction guide the reader. Paragraph structure is seamless. 15.0 %Organization and Effectiveness 5.0 % Mechanics of Writing (includes spelling, punctuation, grammar, language use) Surface errors are pervasive enough that they impede communication of meaning. Inappropriate word choice and/or sentence construction are used. Frequent and repetitive mechanical errors distract the reader. Inconsistencies in language choice (register); sentence structure, and/or word choice are present. Some mechanical errors or typos are present, but are not overly distracting to the reader. Correct sentence structure and audience-appropriate language are used. Prose is largely free of mechanical errors, although a few may be present. A variety of sentence structures and effective figures of speech are used. Writer is clearly in command of standard, written, academic English. 5.0 %Format 2.0 % Paper Format (use of appropriate style for the major and assignment) Template is not used appropriately or documentation format is rarely followed correctly. Template is used, but some elements are missing or mistaken; lack of control with formatting is apparent. Template is used, and formatting is correct, although some minor errors may be present. Template is fully used; There are virtually no errors in formatting style. All format elements are correct. 3.0 % Research Citations (In-text citations for paraphrasing and direct quotes, and reference page listing and formatting, as appropriate to assignment) No reference page is included. No citations are used. Reference page is present. Citations are inconsistently used. Reference page is included and lists sources used in the paper. Sources are appropriately documented, although some errors may be present. Reference page is present and fully inclusive of all cited sources. Documentation is appropriate and GCU style is usually correct. In-text citations and a reference page are complete. The documentation of cited sources is free of error. 100 % Total Weightage
Effective Approaches in Leadership and Management: Continuous Quality Improvement and Patient Satisfaction
More often than not, the issue of provision of continuous quality improvement and patient satisfaction in the nursing profession poses a difficult task for leaders and managers. It has been deemed one of the key issues emerging in nursing across the board alongside the allocation of scarce resources. It is not realistic to expect that one approach can solve all problems in health care given the complexities involved in efforts to improve patient satisfaction and quality of care
To fully address this issue, it is important to distinguish between nurse leaders and managers. To begin with, nurse leaders can typically be viewed as people who exude good nursing, communication, and interpersonal skills. According to Dunham & Fisher (1990), a nurse leader possess unquestionable skills in administration and business management in addition to having sound educational background in clinical nursing. On the other hand, managers are majorly charged with overseeing the smooth running of all procedures and making decisions which contribute to the overall progression of the organization in the achievement of the predetermined goals such as quality and patient satisfaction.
The approach applied by most nurse leaders in addressing the issue of quality improvement and patient approach tends to be more hands-on than the one used by managers. A nurse leader aims at achieving quality improvement by empowering; inspiring, and influencing others, especially team members. In so doing, he or she is able to mobilize the team players at various levels, and is also actively involved in addressing any arising issues among the workers. Towards this end, servant leadership style is very common among nurse leaders. It is quite efficient and effective when applied to nursing since it generally values the input from team members in decision making based on the organization’s values and ideas. Furthermore, it aids in the achievement of patient satisfaction in that team members are able to reach out to the patients in a more interactive manner. This enables them to get sufficient information on how patients are being treated in terms of the services being offered to them and whether in fact they are getting the desired services. It is from such reviews and reports that the nurse leader is able to gauge the level of the quality of services being offered and to identify the areas which need to be addressed and improved on a large scale to further enhance patient satisfaction.
At the same time, transformational leadership theory greatly supports the use of the above approach in which focus is majorly on the relationship between the leader and his staff. This approach appeals to many leaders in modern times since it is entirely based on establishing trust and loyalty among workers as well as inspiring and motivating them to achieve a common objective (Dunham & Klafehn, 1990). According to Genevieve and Thyer (2003), this is the best and most viable approach for effecting and nurturing nursing leadership.
Crossing over to management, managers may approach the issue quite differently compared to the nurse leaders since the former focus exclusively on getting the work done effectively without getting preoccupied with interpersonal matters. Accordingly, most managers apply an authoritarian style of leadership whereby they make all decisions without considering input from their staff. However, such an approach only maintains existing power relations and status quo (Burns, 1978). This may not seem to be an appropriate approach but it is quite useful situations that prove complex and offer no prospect of time for making a decision. Errors have no place in this approach and concerned parties are always held accountable. Thus, it exerts positive pressure among the workers and medical practitioners are always required to work diligently by handling all tasks with the seriousness and promptness they demand. This in turn amounts to better quality services being administered to patients and in the long run, patient satisfaction is achieved without fail.
In management, control is a key element which coincides with the contingency approach which is advanced as a leadership theory. According to this theory, leadership stems from the relationship between the leader, his traits and mannerisms, and the circumstance at hand. This intertwines with the authoritarian style of leadership employed by nursing managers since their dictatorial behavior determines how the prevailing situation will be handled. In the case of patient satisfaction, the manager will prioritize the situation and strive to meet its requirements in terms of providing quality services to the patients.
Meanwhile, it goes without saying that both nursing leaders and managers portray quite similar skills. In today’s nursing environment, good coping and critical thinking skills are essential in the achievement of continuous quality improvement and patient satisfaction. In the quest to achieve quality, both leaders and managers have an insight on what to expect in future. Thus, they strive to achieve better outcomes by mobilizing their team members to work effectively and forge forward shared goals. They typically strive to make a difference in their professions and to yield growth by seizing all opportunities and prospects that can serve as a stepping stone towards the achievement of the set goals and objectives of the organization.
In conclusion, I consider the transformational leadership approach to be my most preferred professional philosophy of nursing. This is because it is entirely founded on forming and strengthening healthy relationships whose common objective is to achieve a great mission and a common goal. It also relies mostly on the charisma of the leader to be able to act accordingly to inspire the team members and clearly map out the vision and mission to be achieved. Cohesion among the workforce in line with the integration of professional principles goes a long way in achievement of continuous quality improvement and patient satisfaction in nursing.
Burns . (1978). Leadership. New York, NY: Harper & Row.
Dunham, J. & Fisher, E. (1990). Nurse executive profile of excellent nursing leadership. Nursing Administration Quarterly, 1-8.
Dunham. J. & Klafehn, K. (1990). Transformational leadershipand the nurse executive. Journal of Nursing Administration, 28-34.
Thyer, G. (2003). Dare to be different: Transformational leadership may hold the key to reducing the nursing shortage. Journal of Nursing Management, 11(2), 73-79.
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