centric strategy

Comment on best buy’s customer-centric strategy. is this a viable approach for breaking out of the commodity status associated with electronics retailing?

Buzz , barry, jill, or ray: which best buy customer segment do you fall into? would best buy’s customer-centric focus on your segment induce you to shop and buy more often at a best buy more often at a best buy store?

How can best buy’s cutomer segmentation scheme be leveraged online at bestbuy.com?

Do you believe that best buy’s approach to its devil customers is the correct approach? should the company be more aggressive in dealing with these bad customers?